Privacy policy

Who we are

The data controller is Secco Dehumidification, a company registered in the United Arab Emirates. You can reach us through the contact page, on WhatsApp or by phone using the number shown on every page.

What we collect

We only collect what we need to size a system, answer a question or carry out an installation:

• Quote and assessment requests: property type, approximate size, floors or rooms affected, what you notice, a humidity reading if you have one, timing, emirate and area, your name, phone number, email address if you give it, your preferred contact method and your message.
• Contact and partner messages: name, phone number, email address if you give it, the topic and your message.
• WhatsApp and phone: your number, the messages, photos and floor plans you send, and notes from the call.
• Site surveys and installations: readings, photos of the ceiling void and drain, drawings, the quote and the commissioning report.
• Technical details sent with a form: the page you were on, the site language, the referring page and any campaign parameters in the link you used, so we know where enquiries come from.

Why we use it

We use your details to:

• size a system and prepare a quote;
• contact you the way you asked, on WhatsApp, by phone or by email;
• schedule and carry out a survey, an installation or a service visit;
• keep a record of the installation for the warranty and for service;
• understand which pages and campaigns bring enquiries, in aggregate.

Where it goes

Form submissions are sent by email to our inbox through a transactional email service and kept in our mailbox and job records. WhatsApp messages are handled through WhatsApp Business, which is operated by Meta. The website is hosted on Vercel. We share your details with installers or subcontractors only when they need them to do the work on your property, and we never sell them.

If a provider stores data outside the UAE, we choose providers that commit to recognised data-protection standards in their terms.

Cookies and analytics

The site works without any cookies for tracking. Analytics (Google Analytics 4) runs only under Consent Mode v2 with consent denied by default, and session recording (Microsoft Clarity) runs only after you accept it. The consent bar links to this section, and you can change your choice at any time from the same bar.

The quote form sends the page address, site language, referring page and campaign parameters with your request. These are kept with the request itself, not in a separate tracking profile.

How long we keep it

Enquiries that do not become a project are kept for as long as we need to answer them and then deleted. Records of an installed system, including the survey readings and the commissioning report, are kept for the life of the warranty and the service plan, because we need them to service the system. You can ask for deletion at any time; we then keep only what the law requires us to hold, such as invoices.

Your rights

Under the UAE Personal Data Protection Law you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct anything that is wrong or out of date;
• delete your data where we no longer need it;
• stop using your data for a particular purpose, such as marketing;
• withdraw a consent you gave earlier.

Security

The site is served over HTTPS and the form is checked for spam before it reaches us. Access to enquiries and job records is limited to the people who need them to do the work. No method of storage is completely secure, and we tell you without delay if something goes wrong with your data.

Changes to this policy

When this policy changes, the date at the top is updated and the new version applies from that date. Material changes are also noted on the contact page.